Let us know what you think...
We very much hope that you will be able to spare a few moments to complete our survey. Your views will help us to better understand our customers’ needs and improve the way we do things.
We value any feedback you are able to give us, your email address is linked to this survey but your answers will be treated in confidence. The information you give will only be used within our organisation, to help improve the service we provide.
Your details
1. What is your overall satisfaction with David Watson Transport services?
If you are dissatisfied, why?
2. How often do you use David Watson Transport services?
If other, why?
3. How long have you been using David Watson Transport services?
4. How satisfied are you with David Watson Transport services in the following areas:
| Value for price | |
| Flexibility of pricing | |
| Quality | |
| Ability to meet needs | |
| Availability | |
| Flexibility of terms and/or agreements | |
| After-sale support | |
| Purchase experience | |
| Repeat purchase experience | |
| Sales representatives and support | |
5. Compared to the alternative services available on the market, how do you rate David Watson Transport?
6. Will you continue using David Watson Transport services in future?
If no, why not?
7. Would you recommend David Watson Transport services to your friends or affiliates?
8. What is the most convenient way for you to purchase services from David Watson Transport?
If other, please specify:
9. Did you experience any problems using David Watson Transport services?
If you did, what kind of problems? (If no go to 12.)
10. About how long did it take to get the problem resolved?
11. Were you satisfied with the resolution of the problem?
If no, why not?
12. Is there anything we could undertake to increase your level of satisfaction with David Watson Transport?
13. How satisfied are you with David Watson Transport Sales Team in the following areas:
| Knowledge and competence | |
| Managing your needs/requests | |
| Response time | |
| Professionalism | |
| Courtesy/friendliness | |
| Willingness to help | |
| Overall performance | |
14. How often do our company's representatives contact you:
15. What could we do to improve our customer service?
16. How satisfied are you with David Watson Transport Vehicle Operators in the following areas:
| Knowledge and competence | |
| Managing your needs/requests | |
| Vehicle Appearance | |
| Operator Appearance | |
| Professionalism | |
| Courtesy/friendliness | |
| Willingness to help | |
| Overall performance | |
17. If you have any additional comments or wishes in regard with David Watson Transport services, please share them:
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