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Satisfaction Survey

Let us know what you think...

We very much hope that you will be able to spare a few moments to complete our survey. Your views will help us to better understand our customers’ needs and improve the way we do things.

We value any feedback you are able to give us, your email address is linked to this survey but your answers will be treated in confidence. The information you give will only be used within our organisation, to help improve the service we provide.

Your details

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1. What is your overall satisfaction with David Watson Transport services?

If you are dissatisfied, why?   

2. How often do you use David Watson Transport services?

If other, why?   

3. How long have you been using David Watson Transport services?

4. How satisfied are you with David Watson Transport services in the following areas:

Value for price
Flexibility of pricing
Quality
Ability to meet needs
Availability
Flexibility of terms and/or agreements
After-sale support
Purchase experience
Repeat purchase experience
Sales representatives and support

5. Compared to the alternative services available on the market, how do you rate David Watson Transport?

6. Will you continue using David Watson Transport services in future?

If no, why not?   

7. Would you recommend David Watson Transport services to your friends or affiliates?

8. What is the most convenient way for you to purchase services from David Watson Transport?

If other, please specify:   

9. Did you experience any problems using David Watson Transport services?

If you did, what kind of problems? (If no go to 12.)

10. About how long did it take to get the problem resolved?

11. Were you satisfied with the resolution of the problem?

If no, why not?   

12. Is there anything we could undertake to increase your level of satisfaction with David Watson Transport?

13. How satisfied are you with David Watson Transport Sales Team in the following areas:

Knowledge and competence
Managing your needs/requests
Response time
Professionalism
Courtesy/friendliness
Willingness to help
Overall performance

14. How often do our company's representatives contact you:

15. What could we do to improve our customer service?

16. How satisfied are you with David Watson Transport Vehicle Operators in the following areas:

Knowledge and competence
Managing your needs/requests
Vehicle Appearance
Operator Appearance
Professionalism
Courtesy/friendliness
Willingness to help
Overall performance

17. If you have any additional comments or wishes in regard with David Watson Transport services, please share them:

Please enter the text above in lowercase into the field below before submitting this form

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  • David Watson Transport
  • David Watson Transport Ltd,
    Mundford Road,
    Weeting,
    Norfolk
    IP27 0PL

    Registered in England No. 6748238
  • T: 01842 816910
    F: 01842 816911