Let us know what you think...
Your details
1. What is your overall satisfaction with David Watson Transport services?
If you are dissatisfied, why?
2. How often do you use David Watson Transport services?
If other, why?
3. How long have you been using David Watson Transport services?
4. How satisfied are you with David Watson Transport services in the following areas:
| Value for price | |
| Flexibility of pricing | |
| Quality | |
| Ability to meet needs | |
| Availability | |
| Flexibility of terms and/or agreements | |
| After-sale support | |
| Purchase experience | |
| Repeat purchase experience | |
| Sales representatives and support | |
5. Compared to the alternative services available on the market, how do you rate David Watson Transport?
6. Will you continue using David Watson Transport services in future?
If no, why not?
7. Would you recommend David Watson Transport services to your friends or affiliates?
8. What is the most convenient way for you to purchase services from David Watson Transport?
If other, please specify:
9. Did you experience any problems using David Watson Transport services?
If you did, what kind of problems? (If no go to 12.)
10. About how long did it take to get the problem resolved?
11. Were you satisfied with the resolution of the problem?
If no, why not?
12. Is there anything we could undertake to increase your level of satisfaction with David Watson Transport?
13. How satisfied are you with David Watson Transport Sales Team in the following areas:
| Knowledge and competence | |
| Managing your needs/requests | |
| Response time | |
| Professionalism | |
| Courtesy/friendliness | |
| Willingness to help | |
| Overall performance | |
14. How often do our company's representatives contact you:
15. What could we do to improve our customer service?
16. How satisfied are you with David Watson Transport Vehicle Operators in the following areas:
| Knowledge and competence | |
| Managing your needs/requests | |
| Vehicle Appearance | |
| Operator Appearance | |
| Professionalism | |
| Courtesy/friendliness | |
| Willingness to help | |
| Overall performance | |
17. If you have any additional comments or wishes in regard with David Watson Transport services, please share them: