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1. What is your overall satisfaction with David Watson Transport services? —Please choose an option—Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied

If you are dissatisfied, why?

2. How often do you use David Watson Transport services? —Please choose an option—DailySeveral times a weekOnce a weekSeveral times a monthOnce a monthSeveral times a yearOnce a year or lessDo not useOther

If you are dissatisfied, why?

3. How long have you been using David Watson Transport services? —Please choose an option—Less than 1 month1 to 6 months6 months to 1 year1 to 3 yearsMore than 3 years

4. How satisfied are you with David Watson Transport services in the following areas:

5. Compared to the alternative services available on the market, how do you rate David Watson Transport? —Please choose an option—Much betterSomewhat betterAbout the sameWorseMuch worseDon't know

6. Will you continue using David Watson Transport services in future? —Please choose an option—DefinitelyProbablyProbably notDefinitely notNot sure

If no, why not?

7. Would you recommend David Watson Transport services to your friends or affiliates? —Please choose an option—DefinitelyProbablyProbably notDefinitely notNot sure

8. What is the most convenient way for you to purchase services from David Watson Transport? —Please choose an option—InternetPhoneFaxOther

If other, please specify:

9. Did you experience any problems using David Watson Transport services? —Please choose an option—Yes, quite oftenYes, but rarelyNoDon't remember

If you did, what kind of problems? (If no go to 12.)

10. About how long did it take to get the problem resolved? —Please choose an option—Immediate resolutionLess than a dayBetween 1 and 2 daysBetween 3 and 6 daysA week or more

11. Were you satisfied with the resolution of the problem? —Please choose an option—Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied

If no, why not?

12. Is there anything we could undertake to increase your level of satisfaction with David Watson Transport?

13. How satisfied are you with David Watson Transport Sales Team in the following areas:

14. How often do our company's representatives contact you: —Please choose an option—Too oftenOftenSometimesRarelyNever

15. What could we do to improve our customer service?

16. How satisfied are you with David Watson Transport Vehicle Operators in the following areas:

17. If you have any additional comments or wishes in regard to David Watson Transport services, please share them:
Is 8 bigger than 2? Type Yes or No

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